All About Your Benefit Guardian

Did you know you have access to a dedicated resource for all your benefit questions and concerns?

CAU partners with Innovative Benefit Planning to give employees a single, reliable point of contact for anything related to your benefits. Today’s healthcare system can feel confusing, time consuming, and overwhelming — which is exactly why you have a personal advocate ready to help whenever you need it.

Your Benefit Guardian is not only an expert in the healthcare and insurance landscape, but also deeply familiar with CAU’s specific benefit plans. Their job is to make sure you understand your options, get the most out of your coverage, and resolve issues quickly so you can focus on what matters most.

They can support you with common benefit needs such as:

• Replacing or accessing ID cards Whether you misplaced your card or never received one, they can request a new copy or help you access a digital version.

• Understanding claims and bills Medical bills can be confusing. Your advocate can review charges, explain what’s covered, and work with carriers to resolve incorrect or denied claims.

• Finding in network doctors or specialists They can help you locate providers who participate in your plan, compare options, and even check availability.

• Navigating open enrollment If you’re unsure which plan fits your needs, they can walk you through your choices, explain differences, and help you make confident decisions.

• Clarifying coverage details From prescription questions to preventive care benefits, they can explain what’s included and what costs you may expect.

• Life event changes Marriage, birth, adoption, or other qualifying events can impact your benefits. Your advocate can guide you through the steps and deadlines.

Reaching your Benefit Guardian is simple — just call or email, and you’ll be connected with someone who’s ready to help you every step of the way.

This service is completely confidential and HIPAA compliant. See below for contact information for your dedicated Benefit Guardian or visit this page for more information: https://mycaubenefits.ibpllc.com/benefit-guardian/

Lucy Santiago

Direct #: 856-282-1312

Toll Free #: 888-IBP-7383 x422

Fax #: 856-282-1312

Email: cauguardian@ibpllc.com